- Thank you for delaying our return flight by over 4 hours because you did not think it was necessary to get a pilot,
- Thank you for then cancelling our flight at midnight without any apology,
- Thank you for refusing to rebook us or provide any accommodation or catering,
- Thank you for failing to answer the customer service phone number until we gave up at around 3am,
- Thank you for employing that b*tch Francesca who nearly got slapped for her rudeness to us and other customers whom you were, quite literally, kicking out into the cold.
Consider yourselves lucky that your country is so awesome, otherwise you wouldn't have very much going for you.
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